Shipping policy

PINKNIFICENT Prosthetics offers shipping for eligible cranial prosthesis orders.

Shipping Carrier

Orders designated for UPS shipment will be charged according to the applicable standard UPS shipping rate based on factors such as the destination, package size, weight, selected service, and any additional carrier services requested.

Shipping charges are separate from the price of the cranial prosthesis unless specifically stated otherwise on the client’s invoice.

Processing Time

In-stock products will be prepared for shipment after payment and order requirements have been completed.

Custom or special-order cranial prostheses require additional processing time. Estimated completion or shipment dates are estimates unless PINKNIFICENT Prosthetics specifically guarantees a date in writing.

Tracking

When tracking is available, shipping information will be provided to the client after the order has been processed for shipment.

Address Accuracy

Clients are responsible for providing a complete and accurate shipping address before shipment. Additional shipping charges resulting from an incorrect or incomplete address may be the client’s responsibility.

Delivery Delays

Once an order has been transferred to the shipping carrier, delivery times may be affected by weather, carrier disruptions, holidays, emergencies, or other circumstances outside PINKNIFICENT Prosthetics’ reasonable control.

Lost or Damaged Packages

Clients should promptly notify PINKNIFICENT Prosthetics of a shipment that arrives damaged or appears to be lost. We will assist with the carrier claim process when appropriate. Carrier investigations and claim decisions are subject to the carrier’s policies.

Shipping Charges

Original shipping charges are generally non-refundable once shipping services have been performed, except when otherwise required by law or when PINKNIFICENT Prosthetics determines that an error occurred on our part.